Return & Exchange Policy

At Faslan Fashion Shop, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a flexible return and exchange process to ensure a hassle-free experience.

1. Returns

• Eligibility for Returns:
  You may return any unworn, unwashed, and unused items with the original tags attached within 14 days of receiving your order.

  • Please ensure the item is in its original condition (not altered or damaged) when returning it.

  • We do not accept returns on sale items, clearance items, or final sale purchases, unless they are defective or damaged.

• Non-Returnable Items:

  • Gift cards

  • Underwear, swimwear, or items that touch the skin for hygiene reasons

2. How to Return an Item

• Step 1: Contact our customer support team at [customer support email] within 14 days of receiving your item. Provide your order number, the item you wish to return, and the reason for the return.

• Step 2: You will receive detailed instructions on how to return your item. Please pack the item securely in its original packaging and ship it back to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to a mistake or defect on our part.

• Step 3: Once we receive and inspect the returned item, we will process your return. You will receive a refund to your original payment method within 7-10 business days.

3. Exchanges

• If you'd like to exchange an item for a different size or color, you can follow the same process as a return. After receiving your return, we will ship the new item to you as long as it is in stock.

• If the item is out of stock, we will issue a store credit or refund, depending on your preference.

4. Refunds

• Refunds will be processed once the returned item is received and inspected. Please note:

  • Refunds will be issued to the original payment method.

  • Shipping charges are non-refundable.

  • The processing time for refunds may take up to 7-10 business days, depending on your payment provider.

5. Defective or Damaged Items

• If your item arrives damaged or defective, please contact our customer support team within 7 days of receiving the item. Provide a description of the issue along with clear images of the damage or defect.

• We will either replace the item or issue a full refund, including return shipping costs, depending on your preference.

6. Late Returns

• Returns made after the 14-day return window will not be accepted unless the item is defective or damaged.

• Returns made between 15 and 30 days may be considered for store credit, but this is subject to approval.

7. How to Contact Us for Returns and Exchanges

• Email: faslanfashionshop@gmail.com

• Phone: +17703419272

• Website: 1500 San Remo Ave ste 103, Coral Gables Florida 33146, United States

8. Important Notes

• We recommend that you use a trackable shipping service or purchase shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

• We are not responsible for items lost or damaged during the return shipment.

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By shopping with Faslan Fashion Shop, you agree to our Return & Exchange Policy. If you have any further questions, feel free to reach out to our customer service team for assistance.

Thank you for shopping with Faslan Fashion Shop!